Cancellation Policy
The Rooftop app has been built as a free app. This service is provided by Rooftop at no cost and is intended for use as is. This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.
If you choose to use our service, you need to agree to the collection and use of information in relation to this policy. The personal information that we collect is used for providing and improving the service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meaning as in our Terms & Conditions, which is accessible with Rooftop unless otherwise defined in this Privacy Policy.
Cancellation and Refund Policies
The policy shall, at all times, be read and construed in consonance and along with the Terms & Conditions of the website (Terms of Use).
- A) COMPANY REFUND POLICY:
1) Workshop (INR 0-999): Cancellation received at least 48 hours before the scheduled class is refundable or adjusted for upcoming classes. The refund process normally takes 5-7 days to reflect in the customer’s account. A cancel request received after 48 hours of the scheduled class is not refundable but can be adjusted.
2) Full Course (INR 999+): Due to limited seats, we request users to cancel at least 48 hours before a scheduled class/session, which gives us an opportunity to fill the class. A cancellation request can be raised by phone or online. If you cancel a class 48 hours before the start of the session, we offer you a credit to your account, but do not offer refunds in any case, and make our best efforts to adjust you in a class of your choice for any upcoming sessions. You may use these credits towards any future class/sessions or you get an option to transfer them to any other art-seeker. The company has the sole right to be flexible here.
- B) GOVERNING LAW AND JURISDICTION
3.1 In the event of any dispute arising between the parties with respect to this policy, the same shall be referred to the sole arbitrator and the arbitration shall be in accordance with the Arbitration and Conciliation Act of 1996. The language of the arbitration proceeding shall be English. The seat and place of arbitration shall be Mumbai, Maharashtra, India, and the decision of the arbitrator shall be final and binding on both the parties herein
3.2 This policy shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra, India, and shall be governed by the laws of India.
Information Collection and Use
For a better experience, while using our service, we may require you to provide us with certain personally identifiable information, including but not limited to user id and user activity in the app. The information that we request will be retained by us and used as described in this policy.
The app does use third-party services that may collect information used to identify you.
Link to the privacy policy of third party service providers used by the app:
In-house API for the content of the APP
We want to inform you that whenever you use our service, in case of an error in the app, we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device’s Internet Protocol (IP) address, device name, operating system version, the configuration of the app when utilizing our service, the time and date of your use of the service, and other statistics.